Hi, I'm Heather.
About Me.
As an organizational development professional, operations leader, educator, and entrepreneur with more than 22 years of experience helping people and organizations perform at their best. My career has focused on leadership development, process improvement, customer experience, change leadership, and building practical solutions that create lasting results. Whether leading organizational initiatives, developing teams, teaching students, or supporting community programs, I am passionate about helping others grow, adapt, and succeed.
Education
2020 - 2022
Masters of Science, Organizational Development Workplace Instructional Design
Avila University
2012 - 2018
Bachelors of Science, Business Administration
Avila University
1991 - 1992
University of Missouri, Columbia
Graduate studies focused on organizational effectiveness, change management, leadership development, conflict resolution, workplace learning, and process improvement. Foster and strengthened the ability to analyze complex organizational challenges, facilitate collaboration, and lead sustainable change across teams and systems.
Generating a foundation in leadership, operations, strategic planning, finance, and organizational performance. This education, combined with extensive professional experience, has supported work leading teams, improving processes, and driving business results across diverse industries and environments.
Completed foundational college coursework in accounting and general education studies, supporting later academic and professional development in business management and organizational leadership.
