Hi, I'm Heather.

Through my experience,  I consistently apply adult learning theory to create learning environments that support dialogue, reflection, and shared understanding. I recognize that learners bring lived experience, strong perspectives, and real constraints to the room - often shaped by prior conflict, role ambiguity, or change fatigue. Effective learning, therefore, must create space for those perspectives while clearly connecting content to purpose, expectations, and outcomes.

 

Guided by these principles, I design training that functions as both skill-building and facilitated problem-solving. By combining learner-centered design with structured facilitation, my programs help teams surface misalignment, navigate conflict productively, clarify ownership, and apply new processes with confidence - resulting in learning that drives resolution, alignment, and sustained change in practice.